TERMS & CONDITIONS

SHIPPING

DOMESTIC ORDERS IN UKRAINE

Complimentary  Nova Poshta ground shipping on all orders. Expedited shipping is available for an additional fee.
Shipping confirmations will be updated within 36-48 hours.
ELENAREVA does not process or ship orders on Saturday, Sunday or Ukranian bank holidays. 
All orders ship with delivery confirmation and shipping #ID which can be used to track your package.

We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at shop@elenareva.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.

Standard shipping does NOT include insurance.

INTERNATIONAL ORDERS

ELENAREVA ships internationally. Please note that UPS rates are automatically calculated and cannot be adjusted at this time. Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.

RETURNS

All unworn, unused merchandise accompanied by the original  purchase  receipt  can  be returned for a full refund within 14 days of delivery. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them, with tags still attached. Product sent in dust bags must be returned inside the bags, as this is considered part of  the product.
We also strongly suggest you precisely note measurements and scale of all products before purchasing. In the event of manufacturing defect, please email us at shop@elenareva.com within 48 hours of receiving your product.
Please contact shop@elenareva.com if you would like to exchange or return a product.  Please use packaging included in your original purchase to return item.
Once our quality control team has approved the returned items, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received.