DELIVERY&RETURNS

 

WHERE DO YOU DELIVER?

All over the place except the Russian Federation and the Republic of Belarus.

If you've got questions, please write us info@elenareva.com 

HOW LONG DO I HAVE TO WAIT FOR MY ORDER?

Typical we send the Order during 3 (three) business days. If any goods  were not available at the time of ordering, delivery may be up to 14 working days.

Please note that delivery time refers only to working days, excluding weekends, national and state holidays, force majeure.

We carry out delivery by local or international post services depending on the delivery address, at our discretion. 

TAXES AND DUTIES

All orders are DDU (Delivered Duty Unpaid). This means that your order may be subject to taxes/duties that are levied by the local customs office. All prices online are quoted free of any additional charges. We can not include this amount beforehand, because they are paid by the country goods delivery.

SHIPPING FEES

For free - orders over €450 in any country

Standard shipping cost - €25

GOODS RECEIPT

DHL, UPS and others delivery is carried door-to-door.  A Goods Receipt is confirmation that the goods ordered have been received by the requestor. Also, the goods shall be deemed delivered to the Buyer if the Buyer has allowed representatives of the above mentioned delivery services to leave the parcel at the door without the Buyer's presence. The risk of not receiving package in this case is the responsibility of the Buyer.

RETURN

For a comfortable return with minimal shipping costs, please follow the instructions of our manager

You can return the product within 14 calendar days of delivery. Аnd therefore please write us to: info@elenareva.com and specify:

-  return causes

- product photos, if it is damaged or defective

Please note that such product categories are not refundable, no matter what the  product name itself is online:

  • Tights, socks, stockings.

  • Headgears/ hats.

  • Leotards/ swimwear.

  • Corset goods (corsets).

  • Lingerie: underwear, briefs, tops, leggings, bicycles, sconces, bras, bodysuits.

We will pay you back the full price of the product reduced by associated costs once we have ensured that the product's appearance, properties and factory labels have been preserved.

The delivery costs paid during placement the order are non-refundable in case of return of product.

WHO PAYS THE SHIPPING FEE FOR RETURN/EXCHANGE?

The goods return is made at the Buyer’s expense. This means that the Buyer should pay for the delivery when sending the goods back to us. We will deduct the shipping cost from the refund amoun in cause the delivery cost is not paid.

When returning orders  in addition to the shipping cost, we will add the amount of all customs duties and charges, including import VAT and brokerage services, which are paid by us in the Seller's country. These costs are deducted from the refund amount for the purchased goods.

Please note, in case of refusal to receive the ordered goods, including due to the failure to pay duties in the Buyer's country, we will also deduct shipping and all other incidental two way costs, as stated above from the refund for the purchased goods.

 

WHEN CAN I GET MY MONEY BACK FOR THE RETURNED GOODS?

You will receive a refund within 3-14 days of returning the goods to our warehouse. The exact terms depend on your bank and the way you paid for the order.

 

I WANT TO CANCEL AN ORDER. CAN I DO THAT?

You can cancel your order at any time by writing to us at customercare@ttswtrs.com. If we have not sent you an order at the time your request, we will refund your full amount. In case the order has already been shipped, all refund rules specified in the RETURN section apply.